Refund Policy

Last Updated: July 4, 2026

At LatinosVibe, customer satisfaction is important to us. Please read our Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date for products that are unused, unopened, and in their original packaging.

Due to hygiene and safety regulations, opened or used beauty and personal care products cannot be returned or refunded, unless they arrived damaged, defective, or you received the wrong item.

All food and beverage products are final sale and are not eligible for returns, exchanges, or refunds, except where required by law or if the item arrives damaged, defective, or you receive the wrong product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Email: bsngroupsas@outlook.es

Once reviewed, we will offer a replacement or a full refund if your claim is approved.

Refund Process

After your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Non-Refundable Items

The following items are not eligible for returns or refunds:

• Opened or used beauty and personal care products

• Food and beverage products

• Gift cards

• Final sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Email: bsngroupsas@outlook.es